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Refund Policy

Refund & Return Policy

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At Moog Desk, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a clear and fair return process.


๐Ÿ—“ Return Eligibility

You may request a return within 30 days of receiving your item. To be eligible, the item must be:

  • In its original, unused condition

  • Unworn and unwashed, with tags attached

  • In its original packaging

  • Accompanied by proof of purchase (e.g. order confirmation)

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๐Ÿ” How to Start a Return

To initiate a return, please contact our support team.ย If your return is approved, we will provide:

  • A prepaid return shipping label

  • Detailed instructions for sending your item back

Please do not return items without contacting us first, as unauthorized returns will not be accepted.

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๐Ÿ” Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us immediately upon delivery. Weโ€™ll evaluate the issue promptly and work to resolve it โ€” whether through a replacement, refund, or exchange.

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๐Ÿšซ Non-Returnable Items

For health and safety reasons, certain items cannot be returned, including:

  • Personalized or custom-made products

  • Perishable goods (e.g. food, plants)

  • Personal care items (e.g. opened beauty or hygiene products)

  • Hazardous materials or flammable items

  • Gift cards (non-refundable)

If youโ€™re unsure whether your item qualifies, please reach out to us directly.

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๐Ÿ”„ Exchanges

Need a different item? The fastest option is to return your original item once approved, and place a new order separately.

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Once we receive and inspect your return, we will notify you of its approval. If approved, your refund will be issued to your original payment method.
Please note: It may take additional time for your bank or credit card company to process the refund.

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For any questions or further assistance, Contact usย ย โ€” we're here to help.