Refund & Return Policy
At Moog Desk, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a clear and fair return process.
🗓 Return Eligibility
You may request a return within 30 days of receiving your item. To be eligible, the item must be:
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In its original, unused condition
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Unworn and unwashed, with tags attached
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In its original packaging
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Accompanied by proof of purchase (e.g. order confirmation)
🔁 How to Start a Return
To initiate a return, please contact our support team. If your return is approved, we will provide:
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A prepaid return shipping label
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Detailed instructions for sending your item back
Please do not return items without contacting us first, as unauthorized returns will not be accepted.
🔍 Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us immediately upon delivery. We’ll evaluate the issue promptly and work to resolve it — whether through a replacement, refund, or exchange.
🚫 Non-Returnable Items
For health and safety reasons, certain items cannot be returned, including:
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Personalized or custom-made products
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Perishable goods (e.g. food, plants)
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Personal care items (e.g. opened beauty or hygiene products)
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Hazardous materials or flammable items
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Gift cards (non-refundable)
If you’re unsure whether your item qualifies, please reach out to us directly.
🔄 Exchanges
Need a different item? The fastest option is to return your original item once approved, and place a new order separately.
Once we receive and inspect your return, we will notify you of its approval. If approved, your refund will be issued to your original payment method.
Please note: It may take additional time for your bank or credit card company to process the refund.
For any questions or further assistance, Contact us — we're here to help.