Refund & Return Policy
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At Moog Desk, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a clear and fair return process.
๐ Return Eligibility
You may request a return within 30 days of receiving your item. To be eligible, the item must be:
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In its original, unused condition
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Unworn and unwashed, with tags attached
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In its original packaging
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Accompanied by proof of purchase (e.g. order confirmation)
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๐ How to Start a Return
To initiate a return, please contact our support team.ย If your return is approved, we will provide:
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A prepaid return shipping label
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Detailed instructions for sending your item back
Please do not return items without contacting us first, as unauthorized returns will not be accepted.
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๐ Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us immediately upon delivery. Weโll evaluate the issue promptly and work to resolve it โ whether through a replacement, refund, or exchange.
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๐ซ Non-Returnable Items
For health and safety reasons, certain items cannot be returned, including:
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Personalized or custom-made products
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Perishable goods (e.g. food, plants)
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Personal care items (e.g. opened beauty or hygiene products)
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Hazardous materials or flammable items
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Gift cards (non-refundable)
If youโre unsure whether your item qualifies, please reach out to us directly.
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๐ Exchanges
Need a different item? The fastest option is to return your original item once approved, and place a new order separately.
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Once we receive and inspect your return, we will notify you of its approval. If approved, your refund will be issued to your original payment method.
Please note: It may take additional time for your bank or credit card company to process the refund.
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For any questions or further assistance, Contact usย ย โ we're here to help.